Personal Data

CILFA is concerned with the protection of your personal data. We are committed to ensuring the highest level of protection regarding your personal data in accordance with the French Data Protection Act.

For more information on the protection of personal data, you can also visit the Data Protection Commission at

Controller’s identity

Personal data is collected by:

CILFA – an association formed under the law of 1901 n° 0741012614 (declared at the Prefecture of the Haute-Savoie on August 28, 1998).
Private Higher Education Institution n° 0741599L.
Continuing Education Organization n° 82/74/01351/74.
SIRET n° 423 959 394 000 10
APE Code 8542Z
Receipt of CNIL Declaration n° 668529 on October 18, 1999

Address : 3 rue des Martyrs, Annecy-le-Vieux, 74940 ANNECY FRANCE

Your data is used for:

Managing your orders

Your information and data are necessary for managing your enrollment in courses and exams. This information may also be kept for evidence in compliance with legal and regulatory requirements, such as payment, warranty and litigation.

Personalizing our services

Your information and data allow us to improve and personalize the services we offer on our website, as well as the information we send you.

Fighting against fraud

In order to secure payments and ensure a high level of service, personal data collected on the website is also processed by CILFA in order to determine the level of fraud risk associated with each registration and, where necessary, to help modify their conditions of fulfillment.  Within the framework of this analysis, CILFA is likely to question its specialized risk prevention service providers in order to further the analysis (especially Crédit Agricole).

CILFA may, depending on the results of controls performed on registrations, take security measures, particularly in the form of a request for supporting documents or the proposal of another payment method. If the outcome of the analysis doesn’t guarantee the security of the registration, it may be canceled. The occurrence of an incident (unpaid due to fraudulent use of a payment method) will result in saving the data for this registration to the CILFA alert file, which may result in CILFA performing additional verifications during subsequent reservations..

At any time during the risk analysis performed by CILFA, you may present your case. In addition, you have all rights of access, correction, deletion and opposition as afforded by the French Data Protection Act of January 6, 1978. In accordance with current laws, your application must be signed and accompanied by a photocopied form of identification bearing your signature. You must also specify the address at which you wish to receive the answer. To exercise your rights in the fight against fraud, contact:

CILFA: either electronically or by mail, by including your last name, first name, email address and, if possible, your order reference.

Your bank: via their contact procedure.

Data collected on our site

Which data?

We collect and process in particular your last name, first name, address, nationality, email address, telephone number, IP address, profession, date and place of birth, sex, and browsing data.

Whether data is required or optional is signified by an asterisk during its collection. Certain data is automatically collected as a result of your actions on the site (browsing data, for example).

We also perform user analytics. We monitor, for example, the number of page views, the number of visits to the site, as well as visitor activity on the site and frequency of returns.


We collect the information you provide us, in particular when:

  • You register for a course using our online form
  • You register for an exam using our online form
  • You browse our site and view our pages
  • You contact us via the contact page
  • You comment on one of our articles

Recipients of the data

Data collected on the CILFA site is exclusively used by CILFA.

It can be sent to companies that CILFA subcontracts with in connection to the execution of services and registrations, especially the Crédit Agricole for payments and the CIEP for exam registration data.

Your rights regarding the Data Protection Act

In accordance with the Data Protection Act of January 6, 1978, which was amended by the law of August 6, 2004, you have the right to access, correct and object to your personal data.  Simply contact us online or by mail, giving us your last name, first name, email address and if possible, your order reference. In accordance with current laws, your request must be signed and accompanied by a photocopied form of identification bearing your signature. You must also specify the address where we can direct our response.  A response will be sent to you within two months of the receipt of your request.

To exercise your rights regarding the fight against fraud, see the clause, “Fighting against fraud” above.

Transferring data outside the European Union

You are hereby informed that your data may be sent by CILFA for the purposes defined here to companies located outside of the European Union that do not have an adequate level of protection for personal data. Prior to transferring data outside the European Union, CILFA will implement all required procedures for obtaining the necessary guarantees for the security of such transfers.

Transfers outside the European Union may be carried out particularly in the context of our activities as follows: IT services on CILFA systems and the use of data in connection with social media (see below).

Social Media

Use of your data in connection with social media

The use of social media platforms and CILFA services in relation to these social media platforms is likely to result in the collection and exchange of certain types of data between social media platforms and CILFA. We invite you to review the social media platform’s personal data protection policies to learn about what they collect and what may be transmitted to CILFA in connection with its sites and applications, as well as how they use your data, especially for advertising purposes. You may configure access to and privacy of your data directly on each social media platform. CILFA collects on its own behalf certain pieces of information and personal data related to your activity on CILFA’s social media pages using social media services. This data is used to improve our services in order to offer you a more personalized experience. Information collected across applications, sites or services by CILFA on its own behalf in connection with social media platforms is governed by these conditions. However, CILFA is not responsible for use of your data by social media platforms on their own behalf.

Plug-ins and social media modules

Our site uses “plug-ins” or social media modules. These include “share” buttons from social media networks such as Facebook, Twitter our Google+ that you see on our sites and applications. They allow you to easily share information from our sites and applications with your friends and social media networks. When you view a page on the CILFA site (web or mobile) containing plug-ins or social media modules, a connection is established with the social media servers (Facebook, Twitter, etc.) who are then informed that you have viewed the corresponding page of the CILFA site, even if you don’t have a Facebook or Twitter account or you are not logged in to your Facebook or Twitter account. If you are logged into a social media platform during your visit to, the social media platform that you are logged into may make reference to this visit on your social media account. If you use plug-ins (ex: share), your actions may be recorded and disclosed on your social media account depending on your account settings. If you don’t want social media platforms to disclose your actions from plug-ins on your social media accounts, you should log out of your social media accounts before visiting our site.


Our site has been designed to pay close attention to our customers’ needs and expectations. This is one of the reasons we use cookies or similar tracking technologies to personalize our services by learning about who is visiting our site.

To learn more, see the Cookies link below, as well as our partners’ privacy policies.

You can choose to deactivate cookies at any time. However, if your browser is configured to refuse all cookies, you may not be able to take advantage of the essential features on our site.

For more information, and for instructions on how to refuse cookies, click here.

Banking information

For payment purposes, your banking information is collected and saved by our payment service provider, CREDIT AGRICOLE (CA).

No banking information is collected or stored by CILFA on The transaction is transmitted to the payment page which is furnished by the provider (CA), who manages the payment, and guarantees a secure bank transaction directly through their systems without passing through a partner server.

For any claims regarding security problems related to your payment information, you should contact our partner, CREDIT AGRICOLE (CA), whose contact information is listed above on this page.